Monthly Archives

January 2017

A Needle in A Haystack

By | Case Studies, IoT, More Value, Remote Diagnostics | No Comments

On-site Technician and CSM Quickly Diagnose Freezer Issue Using Remote Control and Data Analysis

My father was a farmer and I can’t tell you how many times I heard, “It’s like finding a needle in a haystack” when he was working on his equipment after something broke down. Well, that is the beauty about IoT and data, you can control and diagnose issues from anywhere in the world, reducing guessing games, which is exactly what happened earlier this week.

A technician was on-site at one of our restaurant customers. He called our tech support line because the freezer wasn’t reaching temperature and continued to cycle between refrigeration and defrost mode. By looking up the unit on, Jake (our technician) was able to tell him the coil temperature and room temperature which was the first step to diagnosing the problem.

Jake remotely put the unit in refrigeration mode for testing purposes and continued to analyze the compressor data while the technician proceeded to review the operation of the unit on-site. Together they discovered the expansion valve wasn’t working properly and not giving enough refrigerant to the unit. Because of the accurate diagnosis, the technician was able to adjust the superheat to help temporarily keep the temperature down until the unit can be fully repaired. Of course, we will continue to watch the unit remotely and alert management and the technician of urgent temperature issues.

This was the first time this technician had worked with Small Box Energy’s chameleon™ platform. He thought the system was extremely beneficial to diagnosing problems, both remotely and on-site; so much so, he is working with Jake to schedule further training with colleagues because he felt his organization could benefit from the system through control, alarming, remote diagnostics, and energy saving capability.

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Not just for restaurants and c-stores anymore, other retailers are choosing Small Box Energy’s chameleon™ too.

By | Events, IoT, Tradeshows | No Comments

Small Box Energy provides an affordable energy management solution for retail space under 15,000 square feet.

Small Box Energy was proud to exhibit in the Intel booth (@IntelRetail) at NRF this last week where we showcased our chameleon platform that utilizes Intel’s Quark architecture at the heart of our intelligent IoT chameleon webserver. The Intel and Small Box Energy teams presented to many retailer chains, reseller partners and international channel sellers who took an extreme interest in our solution.

“The scalability and versatility of chameleon is why we are getting so many inquiries from retailers,” said Tracy Markie, chief executive officer for Small Box Energy. “The balance of features and ease-of-use may catch their eye, but the real, tangible value they see chameleon bringing to their operations is what keeps their interest.”  Retailers work the same long hours as restaurants, so they use a lot of energy with extensive equipment run-time and wear. A large percentage of stores have temperature controlled inventory, such as flower shops, pharmacies, pet stores and dollar stores. These attributes align to the chameleon platform uniquely, and when demonstrating the platform at the show, executives immediately saw the value, efficiency and costs savings it could bring to their bottom lines.

Small Box Energy is the only energy management platform providing temperature monitoring and early equipment diagnostics as part of their energy management platform, and users have seen savings up to 30% throughout their operations.

Our business model is simple. We offer a managed solution and monthly operational expense (OpEx) payment structure based on the equipment installed at the stores thus eliminating capital expenditures (CapEx). Your entire portfolio of locations can be managed on using a web browser or one of our mobile apps. The extremely user-friendly interface utilizes a tiered, customizable login structure to give managers and employees the appropriate access to manage information, review alerts/alarms and change settings as needed.

When speaking to executives at the show, Our Customer Success Team emerged as a key distinguishing factor among competitors. Our services include 24/7 monitoring for each location. If an alarm is received and not acted upon, we contact the management staff just to verify they saw the issue and are working on a solution. Facility leadership was very interested in alerting and alarming, reporting and analytics. To ensure success, we provide ongoing insight into operations, equipment performance and overall energy usage with key recommendations to decrease costs. This deep dive analysis is enabled through chameleon’s unique IoT technology and will continue to provide value for years to come to retailers.

With all the ‘buzz’ at NRF about Small Box Energy and our solution, you can expect to see a lot more about chameleon helping retailers neutralize increasing costs resulting from new labor and wage regulations and insurance hikes.

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Small Box Energy Showcases Operational Efficiency for Retailers @ NRF2017

By | IoT, Tradeshows | No Comments

Intel® invited Small Box Energy to share our chameleon solution at NRF’s BIG SHOW 

Small Box Energy is proud to be participating with Intel and numerous other innovative companies at the 2017 NRF annual convention with many other innovative companies. IoT is changing the retail landscape daily and brings efficiency, reduced costs, and greater productivity to your business. Small Box Energy’s chameleon platform can help retailers predict maintenance needs, reduce energy and reduce inventory loss of temperature controlled foods.Come check us out at booth number 3125!

About NRF

NRF’s Annual Convention & EXPO earned the nickname “Retail’s BIG Show” years ago and because the name was so appropriate, it stuck. Today, Retail’s BIG Show is NRF’s flagship event held annually in New York City. The three-day event offers unparalleled education, collegial networking with 33,000 of your newest friends, and an enormous EXPO Hall full of technologies and solutions. Even after more than a century – 106 years to be exact – Retail’s BIG Show is still the only place where you can see and experience all things Retail because we’re always adding new programs and updating others.


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